UNITED COMMUNITY ACTION NETWORK
UTILITY ASSISTANCE
Assists with electric, gas, and heating fuel (propane, oil, pellets and wood). Wood and pellets are reimbursed up to a certain amount upon purchase by the client. Gas and electric payment assistance is made to utility provider (Pacific Power and/or Avista) and credited to client's account.
251 NE Garden Valley Boulevard
Suite 111
Roseburg, OR 97470
Eligibility: Low-income households
Hours: Monday-Friday 9am-5pm
(855) 935-2542
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Phone/FAX Numbers
  • (541) 672-3421 Main phone
  • (800) 301-8226 Toll-free
  • Main phone (855) 935-2542
INTAKE PROCEDURE: -Call to be pre-screened and to schedule an appointment.
-Appointments may take up to 30 minutes; arrive 15 minutes before your scheduled appointment. Upon completion of the appointment, you will receive a receipt for the payment amount and your utility provider will be notified.
-Please note that it may take 6-8 weeks for the payment to be posted to the account.
FEES: None
DOCUMENTS: Must bring all of the following documents to your appointment or it will be canceled and you will not be rescheduled:
-Social Security cards for all household members
-Proof of income for the previous month
-Utility bills
-Photo ID for all household members age 18 and older
LANGUAGES: English, interpretation or signing by arrangement
AREA SERVED: Douglas County
Services:
  • Electric Service Payment Assistance
  • Gas Service Payment Assistance
  • Heating Fuel Payment Assistance
Other Services Offered At This Location:
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UNITED COMMUNITY ACTION NETWORK