WASHINGTON STATE AGING AND LONG-TERM SUPPORT ADMINISTRATION
RESIDENTIAL CARE SERVICES
Investigates complaints of suspected abuse, neglect or exploitation of residents in nursing homes, adult family homes, boarding homes, and assisted living facilities. Examples of investigations are unanswered calls for assistance, personal hygiene issues, and residents' rights. Networks with various entities including the Department of Health, local law enforcement and Attorney General's Office. Services typically provided within 24-48 hours.
4450 10th Avenue SE
Lacey, WA 98503
Eligibility: Care facility residents, their families, community members and providers
Hours: Administration: Monday-Friday 8am-4:30pm
Voicemail: 24 hours per day / 7 days per week
(360) 725-2400
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Phone/FAX Numbers
  • (360) 725-2300 Main phone ALTSA
  • (800) 372-0186 Toll-free ALTSA
  • (800) 562-6078 Hotline Complaint Resolution (long-term care facilities)
  • (877) 734-6277 Hotline Adult Protective Services
  • Reception (360) 725-2400
  • Hotline (800) 562-6078 Nursing Home Complaints
INTAKE PROCEDURE: Call for information
FEES: None
DOCUMENTS: None
LANGUAGES: English, interpretation or signing by arrangement
AREA SERVED: State of Washington
Services:
  • Adult Residential Facility Complaints
  • Long Term Care Ombudsman Programs
Other Services Offered At This Location:
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WASHINGTON STATE AGING AND LONG-TERM SUPPORT ADMINISTRATION