PORTLAND GENERAL ELECTRIC
PORTLAND GENERAL ELECTRIC
Provides electric service. Customer Service department can discuss options for customers who are having difficulty paying their utility bills. Customer Service may also be accessed directly by agencies wanting to refer clients or advocate for client needs in order to resolve utility payment problems. Customers wishing to apply for or who have questions about the medical certificate program can also call the main customer service number.
121 SW Salmon Street
Portland, OR 97204
Eligibility: Portland General Electric customers
Hours: Monday-Friday 7am-7pm
(503) 228-6322
Get Directions
Visit Website
Phone/FAX Numbers
  • (503) 464-7777 Power outages in Portland
  • (503) 464-8000 Business Headquarters
  • (503) 228-6322 Main phone
  • (503) 612-3824 FAX
  • (800) 542-8818 Toll-free Customer Service
  • Main phone (503) 228-6322 Customer Service
  • (503) 464-7777 Portland-Report an outage
  • (503) 399-7717 Salem-Report an outage
  • FAX (503) 612-3824
  • Toll-free (800) 544-1795 Emergencies and Outages
  • Toll-free (800) 542-8818 Customer Service
Email Address: [email protected]
INTAKE PROCEDURE: -Visit website for information or billing
-Call to speak with customer service
-Payment extensions can be processed online or through the automated phone system as long as the customer is eligible
FEES: None
DOCUMENTS: None required at intake
LANGUAGES: English, Spanish, Russian
AREA SERVED: Clackamas, Columbia, Marion, Multnomah, Polk, Washington, and Yamhill Counties
Services:
  • Electric Service Connection/Repair
  • Electric Service Providers
  • Utility Bill Payment Plans
  • Utility Service Complaints
Other Services Offered At This Location:
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PORTLAND GENERAL ELECTRIC