WASHINGTON STATE OFFICE OF THE ATTORNEY GENERAL CONSUMER PROTECTION DIVISION
LEMON LAW ARBITRATION PROGRAM
Administers a free arbitration program for eligible claims against vehicle manufacturers regarding defective new motor vehicles. Offers information on the lemon law, such as what qualifies a vehicle as a lemon, how to start arbitration, how to negotiate a settlement, and arbitration of ongoing warranty problems for eligible vehicles.

The Washington State Motor Vehicle "Lemon Law" is designed to help new vehicle owners who have substantial continuing problems with warranty repairs. The law allows the owner to request an arbitration hearing through the Attorney General's Office.
800 5th Avenue
Suite 2000
Seattle, WA 98104
Eligibility: Consumers who purchased or leased a new car, truck, large motorcycle, or motor home, and have a vehicle that qualifies as a lemon.
Hours: Monday-Friday 8am-5pm
(800) 551-4636 -
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Phone/FAX Numbers
  • (206) 464-6684 Main phone Out-of-state callers
  • (800) 833-6388 TTY/TTD
  • (800) 551-4636 Toll-free In-state callers
  • Main phone (800) 551-4636 Toll free for in-state callers
  • Main phone (206) 464-6684 Out-of-state callers
  • TTY/TTD (800) 833-6388
INTAKE PROCEDURE: Call, email, or visit website for more information
FEES: None
DOCUMENTS: None
LANGUAGES: English, interpretation or signing by arrangement
AREA SERVED: State of Washington
SITE HOURS: Monday-Friday 8am-5pm
Services:
  • Automobile Complaints
  • Consumer Disclosure Laws
  • Consumer Protection Agencies
  • Public Counsel
Other Services Offered At This Location:
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WASHINGTON STATE OFFICE OF THE ATTORNEY GENERAL CONSUMER PROTECTION DIVISION