AGING, DISABILITY AND VETERANS SERVICES WEST AREA OFFICE
AGING, DISABILITY AND VETERANS SERVICES
Provides services to older adults, adults with disabilities, veterans, and caregivers. Services include Medicaid case management, SNAP/food stamps administration, information and assistance, transportation, in-home services subsidies so client can remain independent, advocacy assistance, and help with health care questions.

Adult protective services investigates incidents of abuse or neglect involving older adults and people with disabilities who are living in a facility or their own homes and provides a phone line to report abuse or neglect.
421 SW Oak Street
Suite 175
Portland, OR 97204
Eligibility: Age 60 and older, adults with disabilities, veterans, and caregivers
Hours: Monday-Friday 8am-5pm
(503) 988-5460
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Phone/FAX Numbers
  • (503) 988-5460 Main phone
  • (503) 988-2518 Intake
  • (503) 988-3560 FAX
  • (503) 988-6983 TTY/TTD
  • Main phone (503) 988-5460
  • Intake (503) 988-2518
  • FAX (503) 988-3560
  • TTY/TTD (503) 988-6983
  • Adult Protective Services (503) 988-4450 Reporting Line
Email Address: [email protected]
INTAKE PROCEDURE: Call for information
FEES: None for most programs. Those with higher incomes who receive long-term care services may be required to contribute toward the cost of services.
DOCUMENTS: Call for information
LANGUAGES: English, interpretation or signing by arrangement. Drop-in visitors needing a language other than English can be served using a phone interpretation service.
AREA SERVED: Multnomah County west of the Willamette River (parts of zip codes 97219, 97229, and 97231 and all of zip codes 97201, 97204, 97205, 97208, 97209, 97210, 97221, and 97239)
SITE HOURS: Monday-Friday 8am-5pm
TRAVEL/LOCATION INFORMATION: Downtown Portland on SW Oak Street between 4th and 5th Avenues. Near "big pink" bank tower. On TriMet Transit Mall. Served by several bus lines and MAX Yellow and Green Lines: 0.5 block for southbound trains/buses, 1.5 blocks for northbound trains/buses. Door opener buttons at Oak Street entrance to building, to office, and to restrooms. Assistive listening device available for in-office visits.
Services:
  • Adult Protective Intervention/Investigation
  • Case/Care Management * Adults With Disabilities/Health Conditions
  • Case/Care Management * Older Adults
  • Case/Care Management * Veterans
  • Elder/Dependent Adult Abuse Reporting
  • Food Stamps/SNAP * Adults With Disabilities/Health Conditions
  • Food Stamps/SNAP * Older Adults
  • Food Stamps/SNAP * Veterans
  • In Home Supportive Services Subsidies
  • Medicaid * Adults With Disabilities/Health Conditions
  • Medicaid * Older Adults
  • Medicaid * Veterans
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AGING, DISABILITY AND VETERANS SERVICES WEST AREA OFFICE