OREGON STATE DIVISION OF MEDICAL ASSISTANCE PROGRAMS
OREGON HEALTH AUTHORITY OMBUDSPERSON
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500 Summer Street NE
E-49
Salem, OR 97301
E-49
Salem, OR 97301
Eligibility:
Unrestricted
Hours:
Monday-Friday 8am-5pm
Phone/FAX Numbers
- (503) 945-5772 Administration
- (800) 273-0557 Toll-free
- Main phone (503) 947-2347
- Toll-free (877) 642-0450 Message Line Only
Email Address: [email protected]
INTAKE PROCEDURE:
1. The first point of contact for OHP enrollees who have a question
or concern about benefits and access is the customer service
department for the Coordinated Care Organization (CCO) or health
plan in which the client is enrolled. (Visit Website)
2. If the client is an open card or fee for service client, they should call the Client Services Unit (CSU), 1-800-273-0557
3. If the client feels they are not getting their concerns addressed, they can ask for help from or file a formal complaint with their plan or/and with CSU.
4. At any time but particularly if a client is not getting their concerns or issues addressed, the client can call the Oregon Health Authority Ombudsperson.
5. The Governor's Advocacy Office in DHS is also a good point of contact: 1-800-442-5238.
2. If the client is an open card or fee for service client, they should call the Client Services Unit (CSU), 1-800-273-0557
3. If the client feels they are not getting their concerns addressed, they can ask for help from or file a formal complaint with their plan or/and with CSU.
4. At any time but particularly if a client is not getting their concerns or issues addressed, the client can call the Oregon Health Authority Ombudsperson.
5. The Governor's Advocacy Office in DHS is also a good point of contact: 1-800-442-5238.
FEES:
None
DOCUMENTS:
None
AREA SERVED:
State of Oregon
SITE HOURS:
Monday-Friday 8am-5pm
Services:
- Government Complaints/Government Ombudsman Offices * Medicaid Recipients
Other Services Offered At This Location:
- HEALTH SUPPORTIVE SERVICES - OHP IN-PERSON APPLICATION ASSISTANCE
- HOUSING/SHELTER - HEALTH RELATED SOCIAL NEEDS HOUSING SUPPORTS
- INFORMATION SERVICES - OREGON HEALTH PLAN CARE COORDINATION NURSE ADVICE LINE
- MATERIAL GOODS - HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS
- PUBLIC ASSISTANCE PROGRAMS - HEALTHIER OREGON
- PUBLIC ASSISTANCE PROGRAMS - OHP CLIENT SERVICES UNIT
- PUBLIC ASSISTANCE PROGRAMS - OREGON HEALTH PLAN
- SPECIALTY MEDICINE - VETERAN DENTAL
If you represent this agency, update your listing here.
* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. 211Info does not rate, recommend or endorse any agency. We simply provide information as a public service.
OREGON STATE DIVISION OF MEDICAL ASSISTANCE PROGRAMS