UMPQUA HEALTH ALLIANCE
HEALTH RELATED SOCIAL NEED CLIMATE SUPPORTS
Climate Support is a health-related social need (HRSN) service and is provided by the Oregon Health Plan. HRSN Climate Supports are devices to help keep people safe during climate events.

Covered devices are only for use in the member's home or primary residence and may include:
-Air conditioners, heaters, and air filters to provide clean air and healthy temperatures
-Mini fridges to keep medication cold during a power outage
-Portable power supplies to operate medical devices like ventilators during a power outage
3031 NE Stephens Street
Roseburg, OR 97470
Eligibility: Umpqua Health Alliance members who meet all of the following:
-Have a living situation that qualifies them for HRSN services
-Have a health condition that makes climate events challenging or dangerous
-Live in a place with electricity
-Can use the device safely

Air conditioner or Air Filter:
-Must not already have an Air Conditioner or Air Filter
-Received medical assistance now or have in the past 12 months through OHA, Oregon Department of Human Services (ODHS), or Medicare
-Be at risk for heat-related illness because the applicant is: 65 years or older, or a medically fragile child, or has a medical condition that's made worse by heat or smoke
Hours: Monday-Friday 8am-6pm
(541) 229-4842
Get Directions
Visit Website
Phone/FAX Numbers
  • (541) 229-4842 Main phone
  • (800) 866-9780 Crisis Hotline
  • (888) 516-6166 Hotline 24/7 Nurse Hotline
  • (541) 440-6304 TTY/TTD
  • (888) 877-6304 Toll-free
  • Main phone (541) 229-4842
  • Toll-free (888) 877-6304
Email Address: [email protected]
INTAKE PROCEDURE: Call, email, fax, or visit website for more information; staff attempt to return messages within 3 business days
FEES: None
DOCUMENTS: Medicaid ID, HRSN Request Form for Climate-Related Device Request
LANGUAGES: Arabic, Chinese, English, Spanish, Russian, Vietnamese, interpretation or signing by arrangement
AREA SERVED: Douglas County
Services:
  • Air Conditioners * Medicaid Recipients
  • Air Purifiers * Medicaid Recipients
  • Emergency Generators * Medicaid Recipients
  • Heaters * Medicaid Recipients
  • Refrigerators * Medicaid Recipients
Other Services Offered At This Location:
If you represent this agency, update your listing here.
* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. 211Info does not rate, recommend or endorse any agency. We simply provide information as a public service.
UMPQUA HEALTH ALLIANCE