QUESTION-Can a household have more than 1 Oregon Trail card (OTC)?
ANSWER-Yes, a family can have more than 1 adult with an Oregon Trail card for the same account. They can choose the same or different pin numbers, the caseworker is the only person that can add or remove a person to have access to a card assigned to the SNAP (food stamps) account.

QUESTION-If I have an interview over the phone and I am deemed eligible to receive SNAP do I have to go to an office to get my Oregon Trail Card?
ANSWER-No. Your Oregon Trail Card can also be mailed to you.

QUESTION-What should I do if my Oregon Trail Card is lost, stolen or damaged?
ANSWER-If your card is lost or stolen call toll free (855)-328-6715, Monday-Friday 8:30am-4:30pm, to have your current card cancelled and ask that a replacement card be mailed to you.
-If it is not Monday-Friday between 8:30am and 4:30pm, then first report the stolen or lost card to 1-888-997-4447, then call the Card Replacement Line to request a new one.
-If a person's card is damaged and no longer works, they can take the card into a local Department of Human Services (DHS) office. As long as the card is identifiable as that person's card than it can be replaced in the office.

QUESTION: Where and how do I use my Oregon Trail Card/EBT card?
ANSWER: You can buy food with your SNAP/Food Stamp benefits.
-If you receive cash benefits you can buy non-food items with your cash benefits, get cash back from your cash benefits when you make a purchase (you will not be charged a extra fee for this), or get cash from your cash benefits without making a purchase (some stores may limit the amount of cash you can get). After the first two withdrawals, your benefits account will be charged 85 cents per transaction.
-You can also get cash from your cash benefits account at an ATM. Your cash benefits account will be charged 85 cents for each withdrawal from an ATM. Some ATMs may charge you another fee as well. You can find out if you will be charged an extra fee by starting to take out money. The ATM will tell you how much it will charge. You can then cancel the withdrawal and try another ATM.
-If you do not see the Oregon Trail sign at a store, ask the store manager if you can use your card to buy things or to get cash.
-For further information visit the website, walk in to your local self-sufficiency office or call. They have a brochure with more information about how to use the Oregon trail card which is available in English, Russian, Spanish and Vietnamese.

QUESTION: How to change your EBT card PIN number
Answer: Don't let anyone else use your card and PIN.? If someone is using your card without your approval, you should change your PIN.
It’s important to keep your PIN number secret. Your card doesn’t work without your PIN.
-Call 1888-997-4447 and ask for your PIN to be changed.
-In person at any ODHS benefits office.
-Online at the cardholder portal, click on “trouble signing in”: https://login5.fisglobal.com/idp/EBTEdge_NCH/