OREGON STATE DEPARTMENT OF HUMAN SERVICES SELF SUFFICIENCY ADMINISTRATIVE OFFICE
SNAP REPLACEMENT BENEFITS
Replace SNAP benefits for lost food purchased with SNAP benefits due to storms, flooding, power outages, fires,electronic theft, benefits stolen or other misfortunes. It does not have to be a statewide emergency. ODHS will verify severity of event, and loss.
500 Summer Street NE
E48
Salem, OR 97301
Eligibility: Households who receive SNAP who lost or disposed of food that was unsafe to eat due to storms, flooding, power outages or fires can request that replacement benefits be issued for the cost of the food lost.
Once approved, replacement benefits are issued to current recipients using their existing EBT card.
Hours: Monday-Friday 8:30am-4:30pm and 24-hour toll-free customer service line
(800) 699-9075
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Phone/FAX Numbers
  • (503) 945-5600 SNAP
  • (855) 328-6715 EBT Card Replacement
  • (503) 945-5896 TTY SNAP
  • (503) 373-7032 FAX SNAP
  • ONE Customer Service Center (800) 699-9075
Email Address: [email protected]
INTAKE PROCEDURE: If lost food purchased with SNAP benefits due to storms, flooding, power outages or fire:
Replacement benefits must be requested within 10 calendar days of the food loss.

If callers reports being victims of electronic theft and had benefits stolen from the EBT card:
Encourage callers to cancel the card immediately by calling the EBT customer service line and to contact ODHS to replace the benefits within 30 days.
FEES: None
DOCUMENTS: Make the request to replace SNAP benefits over the phone, in person, e-mail, or by mail:

-Over the phone call 1-800-699-9075 or 711 (TTY)
-In person in any ODHS local offices
-By e-mail at [email protected]

-By mail (Form must be received by the due date) ONE Customer Service Center PO Box 14015 Salem, OR 97309
LANGUAGES: English, interpretation or signing by arrangement
AREA SERVED: State of Oregon
SITE HOURS: Monday-Friday 8am-5pm
Services:
  • Post Disaster Food Services * Food Stamps/SNAP Recipients
Other Services Offered At This Location:
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OREGON STATE DEPARTMENT OF HUMAN SERVICES SELF SUFFICIENCY ADMINISTRATIVE OFFICE