OREGON STATE DEPARTMENT OF HUMAN SERVICES SELF SUFFICIENCY ADMINISTRATIVE OFFICE
OREGON TRAIL CARD CUSTOMER SERVICE AND REPLACEMENT EBT
Call customer service to inquire about balance, to report a lost or stolen card and to request a replacement card. If it is after regular business hours, callers must first report their lost or stolen card, then call the Card Replacement Line to request a new one. It may take up to five business days to receive a replacement card by mail.
If EBT card is damaged and doesn't work, take the card to a local ODHS benefits office to get a new card the same day.
500 Summer Street NE
E48
Salem, OR 97301
Eligibility: Recipients need to use a EBT card (Oregon Trail Card) to receive their food and cash benefits, it works like a debit card. Benefits are deposited into the account each month and use the card and PIN number to buy food or withdraw cash.
Recipients can use the ebtEDGE website or mobile app to view your benefits.
Hours: Card Replacement Line: Monday-Friday 8:30am-4:30pm
Check benefit amount on card or report lost/stolen: 24 hours per day / 7 days per week
(888) 997-4447
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Phone/FAX Numbers
  • (503) 945-5600 SNAP
  • (855) 328-6715 EBT Card Replacement
  • (503) 945-5896 TTY SNAP
  • (503) 373-7032 FAX SNAP
  • Balance Inquiry/Report Lost or Stolen Card (888) 997-4447
  • Request Replacement EBT Card (855) 328-6715
Email Address: [email protected]
INTAKE PROCEDURE: -Call to have current card EBT cancelled and ask that a replacement card be mailed to you.
-There are several options to select and callers may need to wait for the first available operator.
-Callers may be asked a series of security questions and/or to take additional steps to verify identity.
FEES: None
DOCUMENTS: None
LANGUAGES: English, Spanish
AREA SERVED: State of Oregon
SITE HOURS: Monday-Friday 8am-5pm
Services:
  • EBT Card Services
Other Services Offered At This Location:
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OREGON STATE DEPARTMENT OF HUMAN SERVICES SELF SUFFICIENCY ADMINISTRATIVE OFFICE