Provides parent trainings, resources, information, and support to parents and caregivers on issues related to special education. Educational services are centered on helping families to be their child's number one fan and advocate, helping them to participate fully on their child's Individual Education Program (IEP) team, and successfully creating an education plan that provides their child with a free appropriate public education.

FACT Help Line is available to answer questions, provide assistance with special educational concerns, and support families' preparation for IEP meetings.

Oregon Family to Family Health Information Center (OR F2F HIC) operates a call-in center for family members of children and youth with special needs and chronic health conditions (developmental and emotional disabilities, behavioral problems, and chronic physical illnesses) and professionals who serve them. The center specializes in providing information and resources related to health information, health care access, and special needs systems and supports. All calls are confidential.

Families may also request to be placed on an email list to receive monthly correspondence about issues of importance to children and youth with special needs in Oregon.